ENGLISH LISTENING MATERIALS
Topic : Confirming a hotel booking
Type : Dialogues / Conversation
Exercise : 1. Completing sentences with word or phrase
2. Finding out the meaning of certain words/phrases in Indonesian
3. Finding out the main topic
4. Answering and finding specific information related with the dialogues
A sample of exercises:
Fill in the blanks with the correct word or phrase based on the CD you have heard !
Situation : a telephone conversation between a hotel receptionist and a person trying to make a booking. The line is bad but the receptionist has the telephone skills to deal with this problem.
CONFIRMING A HOTEL BOOKING
Receptionist : ___1___ , Orion Hotel, how may I help you?
Customer : I’m ringing to confirm a booking I made a week ago. I was expecting an email but I haven’t received anything.
Receptionist : ___2___ the line is rather bad, would you mind repeating that, please?
Customer :Yes, I made a reservation on your website under the name of Coutts. George Coutts.
Receptionist : Could you spell your surname for me, ___3___?
Customer : Yes, that’s C-O-U-T-T-S
Receptionist : And when was the reservation for?
Customer : July 23rd to the 29th
Receptionist : Sorry, did you say the ___4___?
Customer : No, the 23rd
Receptionist : Let me just check if we have your details on the system. Ah… yes, here we are.
Customer : I put down one double and one single room, but I wonder if I could change that.
Receptionist : I’m terribly sorry I didn’t quite catch that. ___5___ speaking up a little?
Customer : Yes, I wanted to change the number of rooms. Is it possible to have two doubles instead of a single and a double?
Receptionist :Let’s see…oh hold on a moment. I’ve got someone on the other line. (Speaks to other customer) yeah, yeah…would you mind if I rang you back. I’m just dealing with a reservation. ___6___.
Customer :Sorry?
Receptionist :Yes, sorry about that Mr. Coutts, I’m just getting your booking details up now. Yes, we do have another double available for those nights. Was there anything else?
Customer :Well, I wanted to know if you did vegetarian food for the evening meal. It wasn’t clear from the website.
Receptionist :Yes, we do, but by prior arrangement. But now you’ve requested it, I’ll put that down in the booking. ___7___ people was that for?
Customer :Just myself
Receptionist : ___8___. Anything else?
Customer :Well, we’ve got a very early return flight on the 30th, so we’ll need an alarm call at about 5.30, I should think.
Receptionist :No problem sir, I’ll arrange that now. Was that all?
Customer : ___9___.
Receptionist :So you’d like two double rooms for the nights of 23rd to the 29th July inclusive, vegetarian provision for one and an early morning call on your departure. Is that correct?
Customer :That’s right
Receptionist :If we ___10___ with anything else, just give us a ring. We look forward to seeing you in July.
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